heyday by Hootsuite

4.60

RATING

10 K+

EXPOSURE

About this tool

Name

heyday by Hootsuite

Category

Chatbot

Heyday by Hootsuite is an AI-powered customer messaging platform designed to help businesses automate their customer service, sales, and engagement. With seamless integration into popular e-commerce and social media platforms, Heyday allows companies to deliver personalized, real-time customer experiences at scale. Through intelligent chatbots and a unified inbox, businesses can manage customer inquiries, automate responses, and provide support 24/7, enhancing both efficiency and customer satisfaction.

Ratings and Reviews

4.60

"Heyday has completely transformed how we manage customer inquiries. The chatbot is quick and easy to set up, and it helps us handle so many routine questions automatically. Our customers love the fast responses!"

2024-02-05

Sarah J.

4.50

"The integration with Shopify has been seamless, and we’ve noticed a huge boost in efficiency since implementing Heyday. The unified inbox makes it easy to track all customer conversations in one place."

2024-03-18

Michael D.

4.20

"Heyday has allowed us to scale our customer service without hiring more agents. The chatbots handle simple requests, and our team can focus on more complex issues. Highly recommend for any growing business."

2024-05-12

Olivia P.

How to use

Sign Up and Get Started: Visit the Heyday by Hootsuite website and click “Sign Up” to create an account using your email or Hootsuite credentials. Once logged in, access your dashboard, where you can set up your customer messaging workflows and connect your business accounts. Setting Up Your Chatbot: In the “Create Bot” section, configure your chatbot to handle customer inquiries. Use predefined templates or customize responses for common queries such as order status, product availability, and more. Personalize your bot’s tone and language to match your brand voice, ensuring consistent communication with your customers. Integrating with Platforms: Connect your chatbot to your e-commerce platform, website, or social media accounts (such as Facebook, Instagram, or Shopify) for seamless customer interaction. Use Heyday’s integration tools to sync customer data and purchase history, allowing your chatbot to offer personalized product recommendations and support. Unified Inbox for Real-Time Communication: Manage all your customer messages in a unified inbox, combining conversations from social media, chat, and email in one place. Assign customer inquiries to human agents when needed, ensuring a smooth handoff from chatbot to real-time support. Analytics and Optimization: Use Heyday’s built-in analytics tools to track customer interactions, response times, and engagement rates. Get insights into chatbot performance and customer satisfaction. Optimize your chatbot's performance by adjusting scripts and workflows based on customer feedback and behavior. Upgrading for Premium Features: For access to more advanced features like AI-driven product recommendations, advanced analytics, and multilingual support, consider upgrading to a premium plan. Premium users also enjoy priority support and access to early feature releases.

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