Symbl.ai

4.00

RATING

297 K+

EXPOSURE

About this tool

Name

Symbl.ai

Category

tools

Symbl.ai is an AI-powered platform designed to provide real-time speech-to-text and conversation analytics for businesses. It uses advanced natural language processing (NLP) and machine learning algorithms to transcribe, analyze, and extract actionable insights from conversations in various formats, including audio, video, and text. Symbl.ai is perfect for enhancing customer support, sales calls, virtual meetings, and any other conversations that require deep analysis. The platform can detect key topics, sentiment, and action items, as well as provide summaries and recommendations. Symbl.ai seamlessly integrates into communication tools like Zoom, Microsoft Teams, and Slack, providing businesses with a powerful solution for improving productivity and customer interactions.

Ratings and Reviews

Essential for Sales Teams

4.00

Symbl.ai has revolutionized how my sales team handles calls. The real-time transcription and sentiment analysis are spot-on, and it helps us understand customer emotions during calls. The insights are invaluable for improving sales strategies!

December 2, 2024

Mark H.

Great Tool, but Needs Better Accuracy

4.00

I’ve been using Symbl.ai for meeting transcripts, and it works well most of the time. However, it occasionally misses some words or phrases, which can lead to inaccurate summaries. Overall, the analysis features are fantastic, but I wish the transcription could be more precise.

November 30, 2024

Olivia R.

Fantastic for Customer Support Teams

4.00

We’ve integrated Symbl.ai with our customer support platform, and it’s been a game-changer. It helps us track common issues, identify customer sentiment, and improve agent responses. I highly recommend it to any support team looking to improve efficiency.

November 25, 2024

Ethan B.

How to use

How to Use Symbl.ai Sign Up / Log In: Create an account or log into Symbl.ai to begin using the platform’s conversation analysis tools. Upload or Integrate Conversations: Upload your audio or video recordings, or integrate Symbl.ai with communication tools like Zoom, Microsoft Teams, or Slack for real-time analysis during conversations. Choose Analysis Features: Select the specific analysis you want, such as speech-to-text transcription, sentiment analysis, topic extraction, or action item detection. Run Analysis: After uploading or connecting your conversation, Symbl.ai will automatically process the data and provide transcription along with insights. Review Results: Once the analysis is complete, you’ll receive a transcript, key takeaways, sentiment scores, and any action items detected during the conversation. Download or Integrate Insights: You can download the transcript or insights, or export the data to integrate with your CRM, project management tools, or any other software your business uses.

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